Returns, Refunds & Cancellation Policy
RETURN AND EXCHANGE POLICY
Zellart.com has the right to reject damaged goods and decline any return. All items sent for a return must have a proper Return Merchandise Authorization (RMA) form accompanying the shipment. If the RMA form is missing Zellart.com reserves the right to decline a return. Refunds, exchanges and store credits are processed only after an issued RMA form is received, the purchased items are received and the customer specifies what type of return he/she would like to process. Refunds are judged based on receipt of the item and not when shipped out. All returns for credit must be in original condition, include original packing material, manuals and all other accessories provided upon original delivery. Store Credit will be issued for the current value of the merchandise (If product was purchased for $79.00, and at the time of return price drops to $59.00 a Store Credit will be issued for $59.00). Free Return Shipping is not available on international art orders. Financial refund for return shipping will not be issued.(initial shipping charges are not refundable). All expenses incurred by the customer for shipping the item without the agreement from Zellart.com will not be reimbursed. (For International orders Zellart.com will cover up to $9.95 USD for shipping charges). A replacement ships within 5-7 days of us receiving your defective return. Expedited replacement is not available. Original Shipping and Handling is non-refundable.
Orders must be cancelled via email and a confirmation by one of Zellart.com representatives within the same business day before 6pm CST. Cancelled orders may be subject to a 25% restocking fee.